Terms & Conditions
TWO AND A HALF DESIGNS
1. Personal information
We may collect personal information from you when you use this Website. For example, when you create an Account we may collect personal information including, without limitation, your name, email address, phone number, mailing address, and contact preferences. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, Products, or Services.
The copyright of the photographs and/or digital images provided by the photographer remains the property of the photographer. The copyright of the designs and layouts made by Two and a Half Designs remains the property of Two and a Half Designs.
4. Commercial and marketing communications
We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).
5. You control your account information and settings
You may update your account information and email-communication preferences at any time by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications.
6. Children’s privacy
Two and a Half Designs does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13.
7. Availability and cancellation
All orders are subject to the availability of Products and Services. If for any reason a Product or Service is not available, we will endeavor to notify the non-availability on this Website. We may revise the range of Products or Services at any time and without notice to you. Where Products or Services are listed on this Website with an incorrect price or with incorrect information, we reserve the right to cancel your order (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.
Two and a Half Designs may change this policy from time to time to reflect the changes in our business and practice. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 31, 2014.
9. Contact us
Due to the custom and digital nature of album design service, refunds are not allowed after the initial design.
We will charge the full amount of an order when the order is received. Additional fees accrued during the design process will be charged when design is complete.
Delays: Turnaround time estimates are not guaranteed, delays might occur due to busy seasons, holidays, production delays, unforeseen custom order complications, or other factors not in our control. (eg: Busy season: October – December, Christmas Holidays). If you need your order by a specific date, please order well in advance. Business days are Monday-Friday, they do not include weekends or holidays. We will make all efforts to quote accurate lead times and notify all our customers promptly.
Downloadable High Res JPGs of finished design files will be available to you once you approve the designs. Click the “Approved” button in the proofing page. We will then send you the finished design files via WeTransfer to your email. Please check your email and download the files.